Show Notes:

Text Notes:
ITIL 2011e (Changes focused on re-packaging and presentation of information in better ways)
Service Catalog Book Link:
Service Catalog Episode: Link:
Service Level Management Episode Link:
Service Portfolio and the CMDB
Service Lifecycle Management (Concept, Requirements, Build, Test, Publish, Run, Retire)
Demand Management Episode Link:
Service Governance Roles (Service Owner, Service Category Owner?)
The Service Portfolio is the business case for common processes
The Service Definition Evolution, (Request - Service Catalog - Service Portfolio)
Service Portfolio and Project Portfolio
Service Portfolio Inputs (New Markets, Customer Requirements, CSI of Existing Services)
Adding Complexity without Retiring Legacy
IT Hoarders (CIO's Nightmare)
Service Owner understands Service Use
Client Relationship Manager understands Service Demand
Project Portfolio and Application Focused versus Service Focused
Service Oriented Cultural Evolution Link:
Cloud Services and Service Portfolio Management
Collections of Portfolios
Service Portfolio The Picture On the Puzzle Box

IT like any service provider is responsible for planning and managing their supply based on demand. Demand Management is in part about receiving and influencing demand based on their clients best interests

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