In his keynote speech Mr. Silver Mugisha gives insights into institutional frameworks that are most conducive to strengthen and expand utilities in low and middle income countries with special focus on the African and here Ugandan experience.
The duplication of roles within the public institutions creates institutional conflicts, and is a cause of hindering the sector to become efficient at managing waste resources. This means the lack of Monitoring and Evaluation (M&E) departments to oversee operational performance. He raised the issue of donor based finance of utilities and relation to an ineffective tariff system. The duplication of roles within the public institutions creates institutional conflicts, and is a cause of hindering the sector to become efficient at managing waste resources. As example he explains these issues on the country case of Uganda. He states the importance of utilities to be customer oriented and involved all stakeholders of the communities, enhance trainings and educational options for the employees and creates professional opportunities and capacities, and create pride in work and collective leadership for performance excellence and sustainability of the operations.
Silver Mugisha is an Ugandan Engineer and currently works as the Chief Manager in charge of Institutional Development and External Services at the National Water and Sewerage Corporation (NWSC), Uganda. He holds a Ph.D in Civil Engineering of Makerere University. His research areas of interest are performance management, industrial organisation and institutional development. He has been in NWSC since 1994 and has been among the key champions in the design of almost all the performance improvement programmes that have been implemented in the Corporation since 1998; resulting into significant turnaround in the financial and operational performance of NWSC.