This certification course will provide you with a comprehensive background, methodologies, and facilitation techniques pulling from the best of Agile and Design Thinking approaches. These approaches will provide you with the foundation to:
- Engage a wide array of your end users in the KM strategy, design, prioritization, and implementation effort.
- Move the “KM Conversation” forward within your organization, focusing on business value and outcomes for individuals and the organization as a whole.
- Develop a strategy and roadmap to show iterative progress that will help to develop buy-in and support.