Learn to Listen! Often we hear each other but we fail to truly be present and really hear and understand what the other person is saying. In this short 10 minute exercise employees learn a fun interactive game designed to teach them how to pay attention and "be in the now" in sales, marketing and virtually any person-to-person communication. It's called the "last word exercise" and it helps people discover how to really pay attention and not attempt to multi-task when speaking with others. As a fun bonus Tim added a few funny travel stories that help the attendees understand how important it is to act and not react when confronted with stress.