Presented by Allan Stear, Senior Trainer and Consultant, Marval Group.
Learn how to sell yourself to the business and instil organisational, stakeholder and customer confidence.
a. How to demonstrate and sell your value to the board
b. Why figures like 99.999% don't add any real value to the bottom line
c. How to report on your ITIL process's performance
d. What are the keys metrics to identify essential service improvements
e. What are essential metrics & classifications you need to collect and exploit