Rising Above: Using Empowering Language in Health Care
Speaker: Rachel Callander
When faced with a life-altering diagnosis, families find themselves drawing on their depths of resilience and their communities to understand, adapt and thrive. Healthcare professionals can be a tremendous resource for families, but all too often, the words healthcare professionals use as they try to help cause confusion, frustration, anger or hurt. With changes in language, families and medical professionals can realize understanding, reassurance and support. Inspired by her experiences as she learned about the diagnosis of her daughter Evie and as she loved and celebrated her, Rachel Callander engages with healthcare professionals to challenge the language used with regards to disability and the importance of effective and empowering communication in healthcare.