Jason Swett (@jasonswett) does a practical walk-through of usability testing.
These practices improve communications between the developer and customer by observing behavior instead of relying on assumptions.
Apologies for the visibility of the board. The presentation is still worth a watch. Any questions can be directed to Jason Swett on Twitter @jasonswett
Presented on Sept 26th 2011, for GR WebDev at the Mutually Human offices.
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