Speaker: Mike Sowers, IT Director of Business Enablement Group, BMC
BMC - The Multi-Cloud Management Company is a multinational software and services company that accelerated growth through 37 strategic acquisitions of companies in the 37 years. Today, it serves over 10,000 customers worldwide, as well as its own 7,000 employees. Learn from Mike Sowers, IT Director, how BMC transformed both its Network Operations and Customer Service support centers, integrating tools such as Salesforce Service Cloud and its own BMCRemedy solution to xMatters instances, for faster service delivery and improved customer satisfaction. The result: 35% faster incident response and increased employee satisfaction.