It’s called by a lot of names--switchboard, operator services, customer service, call center—but are you thinking strategically about this critical resource? Many hospitals and health systems are consolidating communications into one central function: an upgraded contact center.
Find out how Virginia Commonwealth University (VCU) Medical Center decided to evolve its switchboard to meet future needs. We’ll walk through how VCU transformed a contact center to handle everything from scheduling to bed tracking to alarm management, and more! And we’ll discuss their results in cost savings and care response.