IT projects fail because management fails. Management-as-usual means people management, activity management, inspection and budget-based controls. Put these ideas into IT systems and you merely compound the problems. But that is what we do. Influenced by Deming (‘we, mankind, invented management, we can change it’), John developed the Vanguard Method, a means for helping managers unlearn conventional management assumptions and learn some counterintuitive truths. The resultant ‘systems’ designs deliver better services at much lower costs and lead to an entirely different way to approach IT.