Chance meeting with Gary Case!
Every Practitioner Radio gets copied, why is that?
Business Relationship Manager
SLM = Service Level Management, on ITSMWP ROW Episode 21
Supplier Management for ITIL, the show
Do you start by training a business person to learn IT or do you take an IT person and teach them to talk business?
What types of KPI’s do you put around the job of Business Relationship Manager (the secret is in the sales department)
Demand Management Podcast
Service Owner vs. Account Manager vs. Business Relationship Manager