The Leadership and Management Division of SLA welcomes you to our program on Conflict Management: Strategies for Improved Communication, provided by Matthew Reis.
Conflict is all around us, but most people try to avoid it because they lack basic conflict management skills. Rather than react to conflict on an emotional level, learn to manage disputes and disagreements positively and proactively.
The Conflict Management workshop will teach you to recognize the causes of interpersonal conflict. Become aware of your emotional triggers to prevent common conflict situations. Learn strategies of conflict management that will improve your communication and conflict resolution skills.
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