Show Notes:

itSMF UK Conference 2011
The incident, problem and change dance
All the Practitioner Radio Shows
Request fulfillment vs Demand Management
Pink12 Conference
Define Culture
Rob England’s Tweets
Culture jumping starts from moving from a tech culture to a service culture
Cultural Roadmap for ITSM Adoption
Systemic Thinking
When DONT you need a CMDB or SLA?
Until an organization wants to manage OUTCOMES a large part of ITIL is out of their grasp
Stephen Mann’s Value Presentation on “Value” from itSMF UK 11 (PDF)
Who is my customer? IT user, customer, business
Lucy’s Advice Kiosk
MIT Sloan Enterprise Architecture Strategy Book
Chris’s mushroom trip to a shaman villiage
Tribal Culture vs. Monarchy Culture
Preview of Theory of Constraints
Remember your place in the system, but you NEED to understand your position in the bigger picture.
What exactly is Troy’s job at Pink Elephant?

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