In today’s Experience Economy, people don’t buy products, they buy experiences. When disruption is the norm, it’s the businesses who put their customers first, who are the ones to survive.
On February 26-27, 2019 Everise hosted our annual US Summit at The Encore in Las Vegas. The summit saw the attendance of over 70 Customer Experience leaders from Fortune 500 companies and unicorns such as Caavo, BlueJeans, and more.
The overarching theme addressed Fighting Disruption in today’s experience economy where industry experts and innovative leaders touched on in their respective areas with advise on building experience-driven businesses. Some of the topics attendees heard included AI-powered customer experience and employee experience, AI in the Smart Home, product incubation, fraud detection, cybersecurity, building mental toughness and more.