"In this age of complexity and wicked problems, unintended consequences are inescapable. It’s not possible to truly know how our designs will behave until people use them for real. We create affordances, but can’t guarantee those affordances will keep the promises we intend. As a result, we need to go beyond the notion of the designer as auteur.
"This talk explores design as a continuous process of making and repairing promises. It will describe the inspiration designers can take from DevOps and industrial safety about seeking out and learning from failure rather than trying to ban it.
"It will present the view that operations needs to be an input to design and not just its output, and that organizations must continuously redesign themselves as part of redesigning the services they operate.
ABOUT THE SPEAKER
Jeff Sussna is an internationally recognized IT coach and design thinking practitioner. He specializes in helping digital organizations build continuous learning cultures. His career spans thirty years of building systems and leading organizations across the entire product development and operations spectrum.
Jeff provides Agile, DevOps, and Design Thinking coaching and workshops for leading enterprises, technology companies, and software services.
Jeff is a highly respected teacher, writer, and speaker. His keynote talks and workshops are in demand at design and IT conferences throughout the U.S. and Europe.
He is especially known for introducing the global DevOps community to the importance of empathy, and is the author of Designing Delivery: Rethinking IT In the Digital Service Economy
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Recorded live at IxDA Oslo's meetup no. 130 on 22 March 2019. Location: DOGA / Design and Architecture Norway