Yomdel Live Email uses highly-trained human operators to deliver ultra-quick 24/7 personal email responses to every portal, email or web lead that hits your inbox. Through delivering an exceptional personalised customer experience Yomdel will seek to further qualify leads, book appointments or perform customer service via email or by encouraging people to click through immediately to engage in live chat with one of Yomdel’s award-winning specialist operators.
What is Yomdel Live Email?
Yomdel Live Email gives your customers a personalised live response to their portal or other enquiry, direct from your brand, immediately putting you ahead of any competitors. Your customers also get an opportunity for immediate, seamless transfer to Yomdel live chat, meaning you could get a huge head-start over your competitors in identifying high value opportunities that may not be obvious in the original lead. Our highly-trained and experienced operators are on hand for a real-time email dialogue, day or night, enabling them to qualify all leads before your team needs to touch them.
What problem does this solve?
It’s a well-documented issue that businesses simply fail to follow up on all the leads they receive. There are multiple reasons for this, but often if comes down to the simple perception within stretched sales teams that they just don’t know which leads hold the real value and which don’t. Using Yomdel Live Email you will never miss another lead again, 100% of all enquiries will be responded to within minutes, and your sales team will then be able to prioritise those key calls based on hard information.
Why is this important?
Getting a return on portal or aggregator fees is a tough task. That's where Yomdel can help.
We free up time for your team, by identifying the highest priority leads for them to focus on first, thereby maximising your conversion against referral. At the same time, ALL your prospects receive an outstanding personalised customer experience, building your brand reputation, and creating customers for life. From a customer’s point of view this is a terrific Digital Customer Experience that converts into happy customers and brand advocates.
How is this done?
Subscribers to Yomdel Live Email require no separate system or software. Yomdel monitors and manages your referrals email entry point(s), and respond as you, effectively from your email address. Backed by our detailed, unique knowledge banks, dedicated operators answer questions in a structured way that builds rapport, encourages engagement and uncovers the real value in a lead, fully qualifying the lead potential for your business. Uniquely, we offer your customer the option of transferring the conversation to our 24/7 live chat service, if they prefer to have a more instant, fluid conversation. And because we are integrated with your email account and possibly CRM, you have full visibility of email transcripts, progress and outcomes in real time.
Can you integrate with our calendar/diary system?
If enabled (which we recommend), our operators can book calls or sales appointments on your behalf, offering the customer a fantastic immediate experience, and capturing them immediately for your business before the competition can get there. Details and prices on application.
How long does Yomdel Live Email take to set up?
Once you decide you want to go ahead it can typically be designed, deployed and activated within 1-2 weeks.
What if I have multiple offices and more complex CRM, email management systems?
For larger or more complex operated businesses, we will talk with you to discuss and understand your needs, set-up and requirements and then tailor the solution and pricing around your needs.
What does Yomdel Live Email cost?
Yomdel Live Email is a subscription service and actual email unit costs are reconciled at month end. Yomdel will track each unique email address and its associated volumes each month. Bespoke pricing for large operations is available on request.
call 0208 088 0727, email: firstname.lastname@example.org or visit yomdel.com and have a chat with a Yomdel operator.