Drones. Chatbots. Artificial Intelligence. These are among the many buzzwords we hear in the press, and these technologies are indeed transforming the ways in which utilities communicate with customers about service outages. But did you know that industry leaders instead identify “improving OMS models” as the most-important technology trend that will impact outage communications over the next five years? Utilities are insourcing, outsourcing and reinventing aspects of outage communication in constantly shifting ways. Join Chartwell and Southern California Edison’s Tomaso Giannelli to explore the major trends in outage communications and how utilities like SCE are leading the charge.
Russ Henderson – Senior Manager of Research, Chartwell
Tomaso Giannelli – Senior Manager, Southern California Edison