The University of New Mexico Hospital’s (UNMH) contact center has evolved from “answer and transfer” to a full-fledged customer engagement center. How did they do it?
Join us in our next webinar to learn how UNMH’s contact center:
• Consistently delivers value to patients and providers with “100 percent customer service, every call.”
• Reduced the page to connect time by 60 percent, the average time to answer by 77 percent, and decreased their average talk time by 30 percent.
• Leverages a call recording solution from HigherGround with their Spok operator console.
UNMH has improved their contact center agent call score by 80 percent. Learn how by registering today.