When the devastating North Bay Wildfires erupted on October 9, 2017, the already vulnerable immigrant community served by California Human Development (CHD) was displaced at a scale never seen before in Northern California.
After years of managing their programs using spreadsheets, CHD had recently implemented Exponent Case Management, a Salesforce app developed by Exponent Partners, just prior to the wildfire disaster. By leveraging the Salesforce platform, CHD was able to gain new insights from their data and pivot quickly to help their community.
While the fires still raged, CHD used the Exponent Case Management app to analyze their program data, design a new disaster relief program, apply for funding, and launch their response efforts.
CHD's new One-Stop Wildfire Relief & Resource Center received $5million in disaster relief funds from the California Department of Social Services. These disaster relief funds were dispered to wildfire survivors in early 2018.
This video outlines how Exponent Partners worked with CHD to leverage the Salesforce platform and use the Exponent Case Management app to turn data into action during the North Bay wildfire disaster.
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