TLA Webinar by Christina Riedel, Clarksville-Montgomery Public Library, May 2019
Building a solid operational foundation for your library should be created in concert with your teammates at every level in mind. Crafting internal training systems that are consistent, informative, and engaging from the interview process to the day a teammate retires is one of the most important things you can do for your library. The values of your organization should be deeply imbedded in this training program. Job descriptions should clearly define the scope of the position, expectations for performances and required interpersonal skills. Developing core competencies by leveraging the expertise of your team members is crucial. This training is a how-to of the above with humor.