How AnsweriQ automated customer service processes for Freshly

Listen to Colin Crowley, VP of Customer Experience at Freshly, speak about how AnsweriQ's Robo Assist helped his team bring down the handle times for key processes by 90% through single-click automation.

Freshly has partnered with AnsweriQ to deploy Robo Assist to scale their customer service and improve their customer experience while driving efficiencies. Single-click automation enabled through Robo Assist fully automates the customer service order cancellation process. What used to take 5 to 7 minutes of an agent's time now takes them less than 30 seconds.