We all saw how prevalent collections were during the recession a couple years ago. It was rampant. But now that the recession is supposedly over, what's up with collections? Well, CUNA Council's Darla Dernovsek has written a white paper entitled: "Collections in a Post-Recession Environment". A fascinating read along with a fascinating discussion we had on this unique angle to a pesky problem credit unions are experiencing. But Dernovsek just doesn't cite issues credit unions are experiencing, she provides proactive solutions they are practicing today to mitigate their collections -- which actually improve member relationships. It was a pleasure having Dernovsek and her insight on the show. Enjoy!