As technology becomes deeply integrated into every aspect of our lives, people have begun to expect more emotionally intelligent interactions. Our smartphones don’t know if we are having a good day or a bad day. Our cars couldn't care less about compassion. Our home assistants are barely aware if we are shouting in frustration or just joking around. Technology is developing more IQ, but it lacks EQ. At the same time, technology’s hidden operating system seems to move between emotional extremes, from moral outrage to ironic distance. We are feeling new feels that we can’t only express through artful combinations of gifs and emojis. The emotional struggle is real and yet designers and developers try to dial back technology to neutral. But the future can be different. In this talk, Pamela looks 30 years into the future to envision how we can have a future with feeling.
Pamela Pavliscak studies the future of feelings. Obsessed by our conflicted emotional relationship with technology, her work is part creative research and part design. Whether documenting new internet emotions, inviting people to dinner parties with their digital alter egos, or prototyping emotionally needy bots, Pamela’s research is aimed at understanding how technology can help us be human.
Pamela’s work with organizations like Google, IKEA, The New York Public Library, and Virgin draws designers, decision-makers, and community members into creative collaboration. She’s also co-founder of SoundingBox, a new online research platform. Currently, Pamela is on faculty at Pratt Institute where she teaches the next generation of tech designers. Her insights have appeared in The New York Times, the LA Times, NPR, Slate, CBC, and Quartz. She’s spoken at SXSW, TEDx, TNW, and Web Summit among many others. Her book, Emotionally Intelligent Design, charts an empathetic future.