Authors: Jieqiong Zhao, Morteza Karimzadeh, Luke Snyder, Cittayong Surakitbanharn, Zhenyu Cheryl Qian, David Ebert
Abstract: Evaluating employee performance in organizations with varying workloads and tasks is a challenging problem. An efficient evaluation system can help an organization to understand shortcomings and improve overall productivity. However, it is important to understand how quantitative measurements of employee achievements relate to supervisor observations (match or mismatch), what the main drivers of good performance are, and how to combine these complex and flexible performance evaluation metrics into an accurate portrayal of organizational performance. To facilitate this process, we summarized common organizational performance analyses into four visual exploration task categories. Additionally, we developed MetricsVis, a unique visual analytics framework composed of multiple coordinated views to support the dynamic evaluation and comparison of individual, team, and organizational performance. MetricsVis provides three primary visual components to expedite performance evaluation: (1) a reorderable performance matrix to demonstrate the details of individual employees; (2) a group performance view that highlights aggregate performance and individual contributions for each group; (3) a projection view to illustrate employees with similar specialties to facilitate shift assignments and training. We demonstrate both the usability of our framework with two case studies from medium-sized law enforcement agencies and highlight its broader applicability to other domains.