Local authorities lack a user-centred solution providing back-office case management, transactional functions and database necessary to efficiently manage a planning service. Planning services are currently dependent on proprietary solutions that are developing slowly and resistant to interoperability. The market is dominated by just two providers and commercial incentives to support innovation are low. The practical problems associated with poor quality software create challenges for the effective administration of the national planning system.
This Alpha phase is aiming to explore how we might create a user-centered back-office planning system that makes planning data and records easily accessible, increases efficiency across the planning application process, and fits the needs of its users (Planning Officers).
The project is funded by the MHCL Local Digital Fund and is conducted in partnership between Southwark, Hackney, Croydon, and Coventry councils, GLA, and MHCLG, and delivered by Unboxed.