How does an effective employee look like? Why should organisations pay attention to employee effectiveness? What can OD practitioners do to boost employee effectiveness? Hay Group director Stephen Choo shares his insights and thoughts on these questions and more.

This interview was conducted by Centre for Organisation Development*, Civil Service College on 9 November 2011, when Stephen conducted a seminar on "Examining the impact of employee frustration on engagement".

*Since 1 April 2013, Centre for OD has become part of the Institute of Leadership and Organisation Development (ILOD). For any enquiries, please write to us at cscollege_ILOD@cscollege.gov.sg.

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