This presentation was given at the 2012 Healthcare Experience Design Conference:
The slideshare presentation is also available:

Does your organization have a plan to infuse user research into the design process? Do you struggle converting research into actual designs? Do you have trouble coming to consensus around design decisions and avoiding churn?

We will share our secrets with you on the best methods for generating extraordinary ideas and design concepts, based on research and a deep understanding of the patient (or customer) journey.

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