This webinar features a discussion around refund policies after program cancellations and alterations related to COVID-19. There have been, and continue to be, lots of questions about refunds and refund policies. This webinar addresses what a process to determine a refund policy might look like – how to determine one, who should be involved, how to communicate it once determined. Panelists also address the larger question of whether there should be an industry-wide refund policy.
Director of Education Abroad, AMIDEAST
Director, Office of International Programs, Boston College
Associate Provost, Global Learning and International Affairs, Western Kentucky University
This webinar was hosted by The Forum on Education Abroad and presented on April 9, 2020.