Presentation given by Kenley Neufeld to the CARL-DIG group at Mt. San Antonio College on Friday, April 17, 2009. Part of a panel of three presenters. This is the first 23-minutes of the presentation (missing last 10-15 minutes).

The slides used for the presentation can be viewed and/or downloaded at slideshare.net/kenleyneufeld/reference-desk-toolkit

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