July 9 webinar with Erin Fenn, Executive Vice President of Intouch Insight, and Heart of the Customer’s, Jim Tincher, as they discuss Intouch Insight’s recent study on Changes in Consumer Habits.
The webinar will includes discussion around:
- How to get a clear understanding of the customer journey
- Understanding Moments of Truth and Friction Points that matter to customers
- How and when to solicit customer feedback
- How to react and influence organizational change based on feedback
Please note this webinar will be conducted in English only.