As a country, India made its own decision that healthcare is a human right for all its citizens, but healthcare worker absenteeism has emerged as a major obstacle to making that vision become a reality. One major reason doctors often fail to show up is because the penalties of absence are very little—Doctors still get paid and record keeping is unreliable. The Indo-Dutch Project Management Society (IDPMS) compiled data on the problem and built an easy-to-use SMS/online platform for citizens to report and monitor absenteeism. What’s groundbreaking isn’t the solution itself, but the process by which it emerged—a local organization studied the issue, identified a tool that could help address it, and did so with the benefit of bouncing around ideas with peer groups from other places with similar goals.
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