ITSMWPROW Show Notes Episode 42

SDI 2012 Conference
Staverton Park Hotel, Daventry
Pat’s wedding in Northampton (just for kicks)

SDI 5 Star World Class Service Desk Standard
Service Desk of 2017 with Chris Dancy
Keynote Speakers - Michael Heppell and James Timpson
Sessions from Atos Origin, TNT and O2
Upside down management book
A window and a shoe (video)
Sleeping in a bunker

SDI Programme - BBQ Monday June 18th 19:30-23:00
SDI Conference App – You can’t get it unless you’re attending
SDI Conference Hashtag #SDI12
5 Star service book – Michael Heppell

SDI IT Service Excellence Awards 2012 Finalists
Britain’s got talent - Stavros Flatley (video)
Plate smashing (video)– Don’t try this at home – Don’t watch if you’re squeamish

SDI IT Service Excellence Awards 2011 Finalists
Using SLM to deliver value – Barclay
Family fortunes with Vernon Kay (video)
It wasn’t Vernon Lloyd
Howard looks good in fishnets

Conference energiser
Find the missing evangelist

We’re recording episode 44 of ITSMWPROW at conference
Matchett has a Wicked Side (video)
The Foster’s Ads (video)
Some of the awards videos from 2011
TNT – Large Team Winner
Enterprise – Small Team Winner

Ovum Industry Congress 2012
Mike Gibson – Research In Motion
Stuart Room – Privacy & Information Law Group, Field Fisher Waterhouse
Tim Jennings - Ovum
An IT extrovert
Harvey Nash CIO survey
Women CIOs massively under-represented
Peter Korsten – IBM Institute for Business Value
“People will do anything to meet KPIs, even if it means destroying the business”
Expose yourself by working on the service desk
Andrea Kis - Macmillan Cancer Support on ITSMWPROW Episode 40 (40 mins)

Olympic tickets website went down for scheduled maintenance
Technical Rehearsals for the London 2012 Olympics
Failures on London Transport during the Olympics
Virgin Atlantic first airline to offer in-flight mobile calls
Qatar Airways – One of a number of airlines to offer OnAir
Bringing Greece to SDI conference

Next ITSMWPROW – June 2012

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