The EU's foreign policy chief, Lady Ashton, is caught on camera panicking moments before she is to greet Serbia's newly inaugurated president, Tomislav Nikolic, because she doesn't know what he looks like. Ashton's envoy to the Balkans Robert Cooper, also in the clip, cannot help her out. The panicking diplomats are rescued by another official who brought a photograph.
(Camera: Mathijs Hendrix. Tuesday 19 June 2012)