Originally presented 9/23/2020 with Kris Turner presenting.
The headline version is simple - the 'born digital' generation can handle any technology changes that come their way and the older generations cannot - but is that true, especially in light of the pandemic and an increased reliance on technology to work and live? How do librarians keep themselves up-to-date on new tech developments and ensure that patrons who need help with tech are able to find it? In this session, we'll explore the concept of the digital divide, examine just where this divide exists, and how we as librarians can help bridge the gap to keep all our patrons, digitally competent or otherwise, happy.
After this session, participants will be able to...
• discuss the concept of a digital divide in terms of age, race, gender and class.
• create physical and remote library space that is welcoming to people of all levels of technological competence.
• locate tools and resources to assist patrons who may want help using new technology.