One of the most important factors for e-commerce is of course, shipping. Not only does it have a strong influence of the degree of customer satisfaction based on the speed, quality and flexibility of the services offered, it could also unlock the potential of the expanding global marketplace. 2 billion shoppers online and 60% of them shop cross-border. With global and local presence, DHL Express can offer choice, convenience, control and quality, but most important support growth by opening up new markets for both merchants and consumers. Terje gives an overview of the latest e-commerce trends with global express shipping as a differentiator.