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This webinar will introduce participants to the scorecard, providing a brief rationale and history of its development, directions for using the interactive scoring method, and uses of the scorecard for internal strategies and external reporting and benchmarking. .
• Dr. Kaye Shelton , Associate Professor of Educational Leadership, Lamar University
• Janet C. Moore, Chief Knowledge Officer, The Sloan Consortium
• Ryan Busch, Publisher, Today's Campus Magazine
Webinar Overview:

The Quality Scorecard for the Administration of Online Programs is a convenient, efficient tool for building and reporting on quality. In light of increasing calls for accountability, and the need for an industry standard with which institutions can measure and report on quality internally and externally, the Quality Scorecard for the Administration of Online Programs is freely available on the Sloan-C site. The quality scorecard is a rubric for measuring the quality of the administration of online programs; it was developed by Dr. Kaye Shelton in a series of Delphi surveys with seasoned online administrators from Sloan-C institutions with an average of 9 years experience. Summarized in an effective practice [1], and detailed in a JALN article [2], the scorecard is viewable at In this webinar, Dr. Kaye Shelton will introduce the interactive scorecard as a tool for measuring and improving quality with 70 weighted indicators in 9 categories:

• Institutional Support
• Technology Support
• Course Development and Instructional Design
• Course Structure
• Teaching and Learning
• Social and Student Engagement
• Faculty Support
• Student Support
• Evaluation and Assessment
[1] A Quality Scorecard for the Administration of Online Education Programs
[2] A Quality Scorecard for the Administration of Online Education Programs: A Delphi Study
About the Presenters

Dr. Kaye Shelton is an Associate Professor of Educational Leadership for Lamar University’s doctoral program. She was previously the Dean of Online Education at Dallas Baptist University for thirteen years. Her program there facilitated the delivery of 54 programs and majors fully online. Teaching online since 1999, Dr. Shelton holds a certification in Online Teaching and Learning instruction. Her education includes an M.S. in Education emphasizing Online Teaching and Learning from California State University East Bay and a Ph.D. in Educational Leadership (Higher Education) from the University of Nebraska-Lincoln. She has published and presented on the best practices for teaching online, quality online course development, and the development of online education programs including a book entitled An Administrator's Guide to Online Education. She is a mentor in the Sloan-C Certificate program, and has also served as an advisor and consultant regarding online education programs for several peer institutions. She received a 2010 Sloan-C Effective Practice Award for the Quality Scorecard.

Janet C. Moore is the Chief Knowledge Officer for the Sloan Consortium. She is an editor for the Sloan-C View, the Journal of Asynchronous Learning Networks, effective practices, and annual volumes in the Sloan-C quality series. She participates in various initiatives, including helping design and conduct Sloan-C workshops and conference sessions, and Sloan-C Catalog reviews. She is the author of Elements of Quality: The Sloan-C™ Framework, Pillar Reference Manual and co-editor with Kaye Shelton of A Quality Scorecard for the Administration of Online Programs.

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