HONK Partners receive some of the highest customer satisfaction scores across the entire towing and roadside industry. At HONK we spend our time listening and talking to Partners from across the country making changes they would like to see made to the app – this allows us to innovate and find ways to make our Partners more efficient. Our latest updates make arriving on-time for each job easier!
Partners using the HONK app now have the tools in the palm of their hand that will increase their on time percentage, make them more efficient and in turn will result in higher customer satisfaction ratings for them and their company.
The new updates to the HONK Partner App include:
- A new “Promised Arrival Time” box which shows the Service Provider what time they are expected to arrive on scene.
- Enhanced job details on the job’s home screen that include the customer’s location, drivetrain, potential notes about damage and any customer notes.
- The functionality to open your preferred mapping location with the customer’s location already submitted.
- Ability to report a problem, or update necessary parties about issues that may arise on the job.
From our proactive digital communications, we keep stranded motorists informed at every step during their roadside assistance experience. When HONK Partners provide accurate promised arrival times when accepting HONK jobs means everyone is on the same timeline, “the customer’s timeline.”
Because of the Service Providers that we Partner with, our arrival times are typically within 15 to 30 minutes, which are on average 50% faster than the motor clubs. This allows Service Providers to be more efficient and results in the ability to take more jobs over the course of a day’s work.