The goal of financial inclusion has been widely embraced, and the right combination of political will and technology make it seem attainable. Yet, consumers will not be successfully ‘included’ in the financial system unless they are informed consumers, capable of comparing providers and products and choosing those that best meet their needs. Hence the link between financial inclusion and financial education which teaches the knowledge, skills and attitudes that people can use to adopt good money management practices. The evolving landscape of financial services for the poor makes financial education ever more relevant, and urgent. Mainstream financial institutions are targeting ‘downstream’ markets; beyond credit, savings, insurance, payment services, and money transfers are increasingly available. Anyone with a cell phone will be able to have a bank account. Yet, while people may handily master a cell phone’s functionality, they often understand little about the management decisions that the keypad contains. New access to convenient debit cards and ATMs presents challenges to those trying to control their spending. In this webinar, we will explore how financial education can respond to these challenges, defining what it is, how it is delivered to consumers in different contexts, and the difference it can make.

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