The Central Team and Duncan Law developed this video to be used in training around the use of service user feedback and outcome tools used in CORC+ and CYP IAPT. It is intended as a reasonable example of how to introduce the measures but with a lot of room for improvement with the intention of stimulating discussion around how might the language be improved. How might you do it differently/better etc… The scenarios are based on real clinical examples although the young people are played by actors in the videos. Copyright is jointly owned by CORC and Duncan Law, both of whom give permission for the video to be used in non commercial training and CPD events. We hope you find them useful – others will appear in due course.