In this webinar...
Marketing professionals will learn how to successfully apply common, but powerful, online partnership models to the mobile voice channel by leveraging call transfers from partner contact centers. Lower the cost of customer acquisition. Take advantage of new performance-based, pay-per-call options.
Contact center professionals will learn how to successfully leverage your customer engagement practices to offer customers relevant partner products and services on the same call. Extend your service mandate. Generate revenue through partnerships.
We'll explore the relevance of the customer voice channel in a mobile world -- as a strategic differentiator, and as revenue center. We'll discuss opportunities to organize your channel strategy around the customer value chain. Using a case study, we'll highlight one specific example of how the voice channel can be used to further the customer experience and generate revenue through strategic marketing partnerships.