Episode 3 of the SXSW: Empathy in IT series.
Stuart Halford is the Chief Information Officer at Goodbody, providing best-in-class technology to employees within a highly regulated financial services environment.
In this episode we learn about how the company adapted from 95% office-based to fully remote in March 2020, the value of ensuring the service desk deeply understands the needs of its customers, the role of empathy in building trust and ultimately productivity, and more.
Topics discussed include:
- 00:31 - About Stuart’s role at Goodbody
- 01:32 - The changing perception of IT
- 05:37 - Role of empathy in IT
- 09:14 - Is empathy in IT the future?
See the full series at voxxify.com/videos
[Credits to video production company 528 Creative 528creativeco.com/]