Episode 4 of the SXSW: Empathy in IT series.
Mark Chillingworth is the Chair of the Horizon CIO Network, a closed community of European and UK CIOs and CTOs. Chillingworth spent 8 years as the Editor in Chief of CIO UK and created the CIO Summit and CIO 100 formats in a tenure that took the title from failure to award winner.
In this episode we learn about how the IT function has evolved significantly since the financial crisis in 2008, taking on the role of broker and business enabler.
Topics discussed include:
00:33 - About Mark
01:39 - The role of the CIO
03:13 - Perception of IT
04:10 - How well do CIOs understand the needs of the business?
04:49 - Best practices in improving end user experience of IT.
06:00 - What CIOs are doing to better understand organisations.
06:53 - Should IT be more proactive in gathering feedback?
07:31 - Is empathy in IT the future?
See the full series at voxxify.com/videos
[Credits to video production company 528 Creative 528creativeco.com/]