Episode 6 of the SXSW: Empathy in IT series.
Dave O’Brien is the Chief Technology Officer of Fexco Drive, global financial services firm Fexco’s software group.
In this episode we learn about the value of understanding the needs of different end users, the challenges of gathering candid feedback from users across multiple regions, and more.
Topics discussed include:
00:31 - About Dave
01:21 - Perception of IT
02:43 - How well does IT understand the needs of end users?
03:38 - Best practices for improving end user experience with IT.
04:39 - Is it possible to have empathy at enterprise scale?
05:43 - Is empathy in IT the future?
See the full series at voxxify.com/videos
[Credits to video production company 528 Creative 528creativeco.com/]