Episode 5 of the SXSW: Empathy in IT series.
Matt Roberts is the Global Consulting Lead for Workforce Transformation at Dell Technologies, working with some of the world’s largest companies to make the digital workplace as productive, engaged, and connected as possible.
In this episode we learn about some of the best practices IT managers utilise to deliver the best service for their employees. Building on years of experience working with multiple IT service functions, Matt provides deep insight into what works, and what doesn’t, in terms of delivering world-class IT across enterprise.
00:29 - The role of the CIO
02:20 - Perception of IT
03:39 - How well does IT understand the needs of end users?
05:10 - Best practices for understanding end user needs.
07:33 - How does experience measurement support technology adoption?
10:02 - The role of empathy in IT
11:36 - Is empathy in IT the future?
See the full series at voxxify.com/videos
[Credits to video production company 528 Creative 528creativeco.com/]
