When an individual or business needs to claim against their insurance policy, the claims management team have to fulfil the promise to pay valid claims to the policyholder. It is far from just authorising a cheque to be sent out. Your work may involve co-ordinating builders to make homes safe and liveable again following an incident, organising for replacement electrical and white goods to be dispatched immediately if a policyholder has been the victim of a burglary, or arranging for an engineer to assess damage after a road accident. You may also be involved in high drama cases such when a bridge falls down, when a tsunami strikes or a nuclear station erupts.

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