There is a mass of grey average out there. You know it and we know it. You can remain in that mass of grey average and be like all the others or come along with the Telephone Doctor and raise the bar.
No matter where you are within the company, owner, management or staff, knowing where you fall in the customer service arena compared to where you need to be is an eye opening experience.
• 8 out of 10 people who won’t be doing business with you ever again won’t tell you that. They just go away
• 8 out of 10 people will tell 11 others how bad you are
• 1 out of 10 will tell others how good you are
Nancy starts with the Telephone Doctor’s 10 Point Self-Assessment Quiz. This helps you evaluate your current situation and identify the gap between where you are in the customer service arena and where you need to be. After you do the quiz, Nancy takes you through each of the 10 points and gives you solid information you can apply immediately.