IPcenter v3 is an operational service delivery portal that manages client technology environments. It is designed from the ground up to align business goals with service delivery. IPcenter v3 provides you with tactical and strategic views of each managed component across all layers, in real time, through a single, customizeable Web-based portal.
IPcenter is a consolidated toolset designed to encompass all facets of IT operations. It has a central Configuration Management Database (CMDB) that all applications can communicate with. When an individual module refers to a host, each of the applications refers to that host utilizing the same database, so when the monitoring system refers to a host, ticketing (for example) references that same host. This is true across all applications that comprise IPcenter.
End-to-End Automation: IPcenter (through IPescalate, IPradar, IPautomata, IPdispatch and other tools) provides a consolidated end-to-end automation framework encompassing Level 1 and Level 2 activities. Even when automation cannot completely remediate a problem, it can support human engineering activities by gathering information.
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