A Poor workman blames his tools
What happens at the Top of the world related to IT Service Management.
Top of the world edition (TOW) November 2012
HOSTS Episode 8: Daniel Billing, Harry Repo, Aale Roos, Simone Moore
we are searching for a additional crew member representing Norway. Interested ? email: ITSMTOW@gmail.com - twitter: #ITSMTOW
making history with TFT 12
Events to go hyperlocal
HDAA new look and feel website with better search and knowledge base functionality hdaa.com.au
Simone PODcast survey:
a personality question you each have to answer … what type of books are on your bookshelf?
* fly fishing
* Stephen King / Kuntz
* Fact books
* Pippi Longstockings
* Swedish Bear - for Tristan (Tristan is our new Bamse) “youtube.com/watch?v=AKw88C0AHqs”
* Stephen King
ITSM monitor (in Norwegian)
Michael Krigsman - why IT projects fail
Aale’s monthly survey results ( 71 responses by e-mail, no anonymous) was about Risk management.
Results were a bit suprising.
Active in risk management were about 75% of the respondents, 40% in charge, 35% taking part.
Only 25% were not active. If true, then it is good because all IT staff should be involved.
the hard balance between "how we need to work and want to work"
shows up the gaps (potholes or grand canyons) when we become frustrated at not being able to do something (barrier) vs. tired of the struggle and looking for an easier way
Who initiate a tool project? is it only due to sweet sales talk
Man makes tool, tool changes the way man works which changes man’s culture, man makes new tool and the cycle starts again. Has the way in which we approach our thinking of work truly changed or are we still cavemen?!
Rob England: Standard + case link: itskeptic.org/standard-case
IT people is nowadays conservative.
The Square and Circle
Nothing is perfect. There are goiing to be barriers so you need to adapt.