This talk was surprisingly given an the first Smashing Conference. Andy Clarke did not plan to talk at all and wrote this session just the day before he was on stage. A nice talk on the integration of clients into your projects. Andy has written a nice blog post about his talk at Smashing Conference (bynd.it/andyatsmashingconf) and an article on this subject short after Smashing Conference in the Smashing Magazine (bynd.it/andyatsmashingmag).
Thanks a lot Andy for this nice talk!
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(During the last 5 to 6 minutes of this talk we had a dropout on the long shot camera which also has the good audio channel. Therefore we had to take the audio for the last bit of the room mic from the close-up cam. Sorry for this!)