Presentation for our ground-breaking 24 hour global virtual conference, "Tomorrow's IT Service Future Today" otherwise known as #TFT12. See the full set of resulting videos in our #TFT12 album.
We're already planning #TFT13 - submit to speak at http://list.ly/2OV
Never mind all the theory and industry debate about ITIL and Cloud and Mobile and BYOD and all that.
This session from Barclay Rae (ITSMTV's pundit, the Service Desk Inspector and ITSM consultant) is packed with lots of simple tips, ideas and reflections on how to be practically successful with ITSM. Pies might also be mentioned.
See Barclay's TFT speaker Pinterest board:http://pinterest.com/servicedesk/barclay-rae/